INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I contact your team?
You can email us directly at or use the contact form on this page.
What is your response time?
Our support team usually replies within 24 hours, excluding weekends and public holidays.
How can I check my order status?
Once your order is shipped, you’ll receive a tracking number by email. If you don’t see it, check your spam folder or contact us.
I entered the wrong address—what should I do?
Please email immediately with your correct details. If the order has not been shipped, we’ll update your address.
Do I need an account to contact support?
No. Anyone can reach us, whether or not they have an account with Only Pure Research Chemicals.
Can I request product information or COAs through the contact form?
Yes, just include the product name in your message, and our team will send you the details.
INFORMATION ABOUT US